BrightOak Clinic Partnership Guide

Dear Provider, Thank you for taking the time to learn more about BrightOak and our Clinic Partnership Program. As a Registered Nurse with nearly two decades of experience in women's health, I have had the privilege of caring for thousands of patients throughout some of the most meaningful moments of their lives. While that experience has been incredibly rewarding, my own fertility journey gave me an entirely new perspective on what patients truly need outside the walls of the clinic. Like many fertility patients, I found myself leaving appointments with medications, instructions, and hope—but also with fear, uncertainty, and questions that often surfaced after I returned home. The injections were intimidating, the schedules were overwhelming, and despite receiving excellent care from my clinic, I realized there was a gap between the care patients receive during appointments and the support they need at home. That realization became the foundation for BrightOak. BrightOak was created to provide compassionate, professional fertility nursing support that extends your care beyond the clinic. Our mission is not to replace your team, but to strengthen it by supporting patients where they need it most. Through our partnerships with fertility clinics, we provide professional in-home fertility nursing services, medication education, and patient support while allowing your providers and nurses to remain focused on delivering exceptional medical care. Our goal is simple: To make fertility treatment feel less overwhelming, more supported, and more personal for every patient. We understand that every clinic operates differently. That's why our partnership program is designed to be flexible, requiring little to no additional work from your staff while allowing you to choose the partnership model that best fits your practice. Whether you simply want a trusted referral resource or a more integrated partnership, we are honored to work alongside you in supporting your patients through one of the most emotional and important journeys of their lives. Thank you for considering BrightOak as an extension of your care team. Together, we can help patients feel more confident, more supported, and never alone in their fertility journey. Warmly, Britani Dickinson, RN Founder, BrightOak

This partnership guide has been created to answer the questions we hear most often from fertility clinics. Inside, you'll find: • An overview of BrightOak and our mission. • A detailed explanation of our partnership options. • How our services integrate into your existing workflow. • Flexible billing models. • The patient experience from referral to follow-up. • The benefits of partnering with BrightOak. • Frequently asked questions. • Next steps for becoming a BrightOak Clinic Partner. Our hope is that this guide provides a clear understanding of how BrightOak can support both your patients and your team.

Fertility clinics provide exceptional medical care. Patients receive comprehensive evaluations, personalized treatment plans, advanced reproductive technologies, and ongoing monitoring from highly trained physicians, nurses, embryologists, and clinical staff. However, much of a patient's fertility journey happens outside the clinic. Once a patient leaves an appointment, they are often responsible for managing complex medication schedules, administering injections, remembering instructions, coordinating appointments, and navigating one of the most emotionally challenging experiences of their lives. For many patients, this is where uncertainty begins. Questions arise after the office has closed. Medication instructions become overwhelming. Injection anxiety sets in. Partners become nervous about giving injections. Families begin searching online for answers. Despite receiving excellent clinical care, many patients still feel alone once they return home. This is not because clinics are failing patients. It is simply because fertility treatment extends far beyond the walls of the clinic. BrightOak was created to bridge that gap.

A fertility patient's experience includes far more than office visits. It includes: • Learning how to mix medications correctly • Giving the very first injection • Staying on schedule with multiple medications • Managing late-night trigger shots • Understanding medication side effects • Preparing for egg retrieval • Preparing for embryo transfer • Navigating pregnancy after infertility • Coping with fear, anxiety, and uncertainty These moments often happen at home, when patients no longer have immediate access to their clinical team. BrightOak helps provide professional nursing support during those moments.

Today's fertility clinics provide extraordinary care while balancing growing patient volumes and increasing demand. As practices continue to expand, nursing teams are asked to manage a wide range of responsibilities, including: • Patient education • Medication teaching • Appointment coordination • Procedure preparation • Phone calls and portal messages • Insurance coordination • Laboratory communication • Clinical documentation • Emotional support Adding home visits or extensive injection support is often not practical within existing staffing models. BrightOak helps extend the care your team already provides without changing your clinical workflow.

Even after receiving detailed instructions, many patients experience: Injection Anxiety Many patients have never given an injection before. Some have needle phobias. Others worry about hurting themselves or their partner. Professional nursing support can help increase confidence and reduce stress. Medication Overload Patients may be managing multiple medications with different schedules, dosages, and administration techniques. Having access to a fertility-trained nurse helps reinforce education and answer questions within the scope of the treatment plan. Emotional Stress Fertility treatment is more than a medical process. It often includes hope, disappointment, fear, waiting, loss, and uncertainty. Compassionate nursing support can make patients feel less alone during these moments. Time-Sensitive Treatments Certain medications—such as trigger shots—must be administered at precise times. Patients often feel significant pressure to ensure these injections are completed correctly. BrightOak provides professional support to help patients feel confident with these important milestones.

BrightOak is designed to complement—not replace—the care provided by fertility clinics. Our role is to support patients outside the clinic while ensuring that all medical decisions remain with the treating provider. BrightOak provides: • In-home fertility injection support • Medication education • Virtual nursing education • Appointment reminders • Patient encouragement • Care navigation • Ongoing communication • Coordination with the clinic when appropriate By extending care into the patient's home, BrightOak helps create a more supported and connected fertility experience. BrightOak does not diagnose medical conditions, prescribe medications, or alter treatment plans. Those responsibilities remain with the treating fertility clinic. Instead, BrightOak serves as a trusted extension of your care team by providing professional nursing support, education, and coordination that helps patients carry out their provider's plan with greater confidence. The BrightOak Difference: Many companies offer individual services. BrightOak offers continuity. We are committed to building relationships—not simply completing appointments. Every patient interaction is an opportunity to reinforce education, reduce anxiety, and help patients feel supported throughout their fertility journey.

BrightOak was built to support—not replace—the exceptional care your clinic already provides. Our role is simple: to extend your care beyond the clinic by providing professional fertility nursing support, medication education, and patient guidance in the home and through virtual services. We work alongside your providers, nurses, and coordinators so patients feel supported throughout every stage of treatment. What Makes BrightOak Different: Unlike traditional home health agencies or general nursing services, BrightOak focuses specifically on fertility patients. Our nurses understand the unique challenges of fertility treatment, including injectable fertility medications, intramuscular progesterone (PIO) injections, trigger shots, medication timing, IVF/IUI/FET cycles, egg retrieval preparation, embryo transfer preparation, and pregnancy after infertility.

We Reduce Administrative Burden Your staff already manages phone calls, portal messages, medication education, patient questions, scheduling, procedure preparation, documentation, and clinical coordination. BrightOak takes ownership of the operational tasks surrounding in-home fertility nursing support so your team can remain focused on clinical care. We Improve the Patient Experience Patients often feel overwhelmed once they leave the clinic. BrightOak provides professional in-home support, medication confidence, injection education, flexible scheduling, ongoing encouragement, and a trusted point of contact for nursing support within our scope. We Help Protect Your Nursing Team's Time Instead of your nurses coordinating home injection visits or spending additional time addressing routine injection concerns, BrightOak can provide those services while your clinical team continues focusing on patient treatment and medical decision-making. We Make Partnerships Easy Partnering with BrightOak should never create additional work for your team. There is no new software to learn, no scheduling responsibilities, no nurse staffing responsibilities, no administrative reporting requirements, and no complicated onboarding process. BrightOak manages the operational details.

One of our core goals is to integrate into your existing workflow—not change it. Your Current Workflow: Patient appointment → Treatment plan → Medication instructions → Patient goes home With BrightOak: Patient appointment → Treatment plan → Medication instructions → Patient is introduced to BrightOak → BrightOak coordinates services → Patient receives professional support at home → Patient continues treatment with greater confidence Your clinical workflow remains unchanged. What BrightOak Does: In-home fertility injection support, fertility medication education, injection demonstrations, trigger shot support, PIO injection support, virtual education appointments, care navigation, follow-up communication, appointment reminders, and patient education resources. What BrightOak Does Not Do: Diagnose medical conditions, prescribe medications, modify treatment plans, interpret laboratory results, make clinical decisions, or replace provider recommendations. All medical care remains under the direction of the patient's fertility clinic.

Physicians • Greater confidence that patients have additional support between visits • Improved continuity of care • Enhanced patient experience Nurses • Less time coordinating injection assistance • Additional patient support outside clinic hours • Reinforcement of medication education • Reduced routine injection-related questions Coordinators • Simple referral process • Fewer logistical concerns • A trusted resource for patients needing additional support Practice Administrators • Flexible partnership options • No required software implementation • Scalable support as patient volume grows • Reporting available when requested • Opportunity to enhance patient services without expanding internal staffing The BrightOak Commitment: 1. Make Life Easier for Clinics — We remove work, we don't add it. 2. Deliver Exceptional Patient Care — Every patient deserves compassionate, knowledgeable, professional support. 3. Build Long-Term Partnerships — We believe successful partnerships are built on trust, communication, and shared commitment to outstanding patient care.

At BrightOak, we believe exceptional fertility care doesn't end when a patient leaves the clinic. Many of the most challenging moments of fertility treatment happen at home—when patients are giving injections, preparing medications, waiting for important milestones, or navigating the emotional ups and downs of treatment. Our services are designed to complement your clinical care by providing professional nursing support, education, and guidance outside the clinic while keeping your providers at the center of all medical decision-making.

BrightOak provides in-home fertility injection support performed by experienced registered nurses. Our nurses help patients feel confident and supported while administering provider-prescribed medications according to the clinic's treatment plan. Services include: First fertility injections, daily injectable medications, intramuscular progesterone (PIO), trigger shot administration, subcutaneous injections, medication mixing assistance (when applicable), and injection technique education. Benefits for Patients: Increased confidence, reduced anxiety, professional guidance, personalized education, and the comfort of receiving care at home. Benefits for Clinics: Additional patient support, reduced requests for injection assistance, reinforcement of medication education, and improved patient experience.

For many fertility patients, the first injection is the most intimidating. BrightOak offers dedicated first injection appointments focused on education, confidence, and support. During these visits our nurses: • Review medications prescribed by the clinic • Demonstrate proper injection techniques • Answer nursing questions within our scope • Observe the patient's first injection (when appropriate) • Help build confidence for future injections Our goal is not simply to complete the injection—but to empower patients to feel prepared moving forward.

Trigger shots are one of the most time-sensitive steps in fertility treatment. BrightOak nurses provide timely support to help patients administer trigger medications according to the schedule established by their fertility clinic. Our team understands the importance of accurate timing and works closely with patients to ensure they feel prepared for this critical step.

Intramuscular progesterone injections can be one of the most physically and emotionally challenging parts of fertility treatment. BrightOak nurses provide proper injection technique, site identification, comfort measures, education, encouragement, and ongoing support. Many patients continue PIO injections for several weeks, making continued nursing support especially valuable.

Medication instructions can feel overwhelming. BrightOak nurses reinforce the education already provided by the clinic by helping patients understand medication schedules, injection techniques, medication storage, administration tips, and general expectations related to medication administration. Questions outside our scope are referred back to the treating clinic.

Not every patient requires an in-home visit. BrightOak also offers virtual education appointments that allow patients to receive guidance and support from the comfort of home. These appointments may include medication education, injection demonstrations using teaching aids, preparation for upcoming injections, and reinforcement of clinic instructions.

Fertility treatment can be overwhelming. BrightOak helps patients navigate the practical aspects of treatment by providing educational resources, appointment preparation, medication organization tips, support throughout treatment, and guidance to appropriate community resources. All medical questions remain with the treating clinic.

For many patients, achieving pregnancy does not eliminate anxiety. BrightOak continues supporting patients through early pregnancy by providing continued injection support (when prescribed), education, encouragement, and connection to appropriate resources.

Every BrightOak patient has access to educational resources designed to reinforce information provided by their fertility clinic. Topics may include injection guides, medication education, egg retrieval preparation, embryo transfer preparation, recovery information, pregnancy after infertility, emotional wellness, and frequently asked questions. BrightOak also believes patients benefit from connection as well as education. Our community initiatives may include educational events, fertility support resources, community connections, pregnancy resources, and postpartum resources.

As BrightOak continues to grow, our goal is to expand patient support through additional services such as expanded care navigation, additional educational programming, virtual workshops, community partnerships, wellness resources, and specialized nursing services. We are committed to continually evolving to meet the changing needs of fertility patients and the clinics we serve.

At BrightOak, we believe partnerships should simplify your workflow—not complicate it. That's why our partnership model is designed to fit seamlessly into the way your clinic already operates. There is no new software to learn, no additional scheduling responsibilities, and no extra administrative burden placed on your team. Your providers continue providing exceptional medical care while BrightOak extends that care beyond the clinic through professional fertility nursing support. From referral to follow-up, BrightOak manages the operational details so your staff can remain focused on caring for patients.

Step 1: Introduce BrightOak When a patient could benefit from additional fertility nursing support, simply introduce BrightOak as a trusted extension of your care team. This can be as simple as handing the patient a referral card, providing a QR code, sending the patient a referral link, or mentioning BrightOak during a visit. There is no paperwork required for most partnerships. Step 2: The Patient Contacts BrightOak The patient schedules directly with BrightOak using the referral method provided by your clinic. Patients can schedule through the BrightOak App, the BrightOak website, QR Code, phone, or email. If your clinic prefers, BrightOak can also accept referrals directly from clinic staff. Step 3: BrightOak Coordinates Everything Once the referral is received, BrightOak manages the entire scheduling process. This includes contacting the patient, confirming services needed, scheduling the appointment, matching the patient with an available fertility-trained registered nurse, sending appointment reminders, and providing appointment instructions. The clinic does not need to coordinate scheduling. Step 4: A Fertility-Trained Registered Nurse Provides Care The assigned BrightOak nurse visits the patient at the scheduled location or connects virtually when appropriate. During the visit, the nurse may provide fertility injections, trigger shot support, PIO injections, medication education, injection technique education, and general nursing support within scope. All care follows the treatment plan established by the patient's fertility clinic. Step 5: Documentation After the appointment, BrightOak documents the visit. Depending on the partnership preferences established with your clinic, documentation may be shared after every visit, shared upon request, or maintained within BrightOak records. Step 6: Ongoing Patient Support Many patients require support throughout multiple stages of treatment. BrightOak remains available for future services such as additional injections, medication education, trigger shots, PIO support, virtual education, and pregnancy after fertility support.

Clinic Appointment → Treatment Plan Created → Patient Introduced to BrightOak → Patient Schedules with BrightOak → BrightOak Coordinates Appointment → Nurse Provides Care → Documentation Completed → Patient Continues Treatment → Additional Support as Needed

The clinic's role is intentionally simple. Continue providing exceptional fertility care. When appropriate: introduce BrightOak, share referral materials, and continue directing the patient's medical care. That's it. BrightOak manages the rest.

BrightOak manages every operational aspect of the partnership, including: patient scheduling, nurse assignments, appointment reminders, patient communication, customer support, billing, documentation, quality assurance, nurse coordination, patient education, follow-up support, and reporting (when requested).

Every clinic has different preferences, so BrightOak offers flexible billing models. Patient Pays BrightOak: Patients schedule and pay BrightOak directly. The clinic has no billing responsibilities. Clinic Partner Pricing: BrightOak invoices the clinic using agreed-upon partner pricing. The clinic may choose to include services in treatment packages, bill patients separately, offer services as a concierge benefit, or cover the cost as part of the patient experience. Custom Billing Agreement: For clinics with unique operational needs, BrightOak can develop a customized billing arrangement. Our Commitment to Your Clinic: 1. We Keep It Simple — We integrate into your workflow rather than asking you to change it. 2. We Support Your Patients — Every interaction is focused on providing compassionate, professional care. 3. We Protect Your Team's Time — Our goal is to reduce administrative burden so your staff can focus on clinical care. 4. We Build Long-Term Relationships — We view every partnership as a long-term collaboration centered on improving the patient experience.

At BrightOak, we understand that every fertility clinic is unique. Some clinics simply want a trusted resource they can confidently refer patients to. Others prefer to make in-home injection support part of their patient experience. Rather than offering a one-size-fits-all approach, BrightOak provides two partnership options designed to meet your practice where it is today. Regardless of which partnership you choose, one thing remains the same: BrightOak manages the operational work so your team can remain focused on patient care.

Referral Partner: No cost to clinic — Patient pays BrightOak — No partner pricing — No dedicated account manager — Basic co-branded marketing — Basic referral tracking — No appointment summaries — Documentation available upon request — No custom patient education — No priority support Full Partnership: Flat partner rate per visit — Clinic sets patient price — Yes partner pricing — Yes dedicated account manager — Yes co-branded marketing — Yes referral tracking — Yes appointment summaries — Yes visit documentation — Yes custom patient education — Yes priority support — Yes priority scheduling — Yes preferred nurse assignment — Yes expanded education resources — Yes early access — Yes event invitations — Yes quarterly check-ins — Yes exclusive resources

Referral Partner is designed for clinics that want to provide patients with access to professional fertility nursing support without adding additional work for their staff or changing their current workflow. This partnership requires no financial commitment and no additional software. Best For: New clinic partnerships, practices wanting a trusted referral resource, clinics that prefer BrightOak to work directly with patients, and practices looking to enhance the patient experience without increasing administrative responsibilities. Cost: FREE. There are no setup fees, no monthly fees, and no annual contracts. Billing: Patients schedule directly with BrightOak and pay BrightOak directly for services received. The clinic has no billing responsibilities. What BrightOak Handles: Patient scheduling, appointment confirmations, nurse assignments, appointment reminders, patient communication, billing, customer service, documentation, follow-up support, and quality assurance. What the Clinic Does: Simply introduce BrightOak — provide a referral card, share a QR code, give the patient a referral link, or mention BrightOak during an appointment. Included Benefits: BrightOak Referral Cards, Patient Brochures, QR Codes, Digital Referral Links, Educational Materials, Staff Talking Points, and Ongoing Partnership Support. Patient Experience: Patient receives treatment plan → Clinic introduces BrightOak → Patient schedules appointment → BrightOak coordinates services → Nurse provides care → Patient continues treatment with additional confidence and support. FAQ: Does our staff need to schedule appointments? No. BrightOak manages all scheduling. Do we have to log into another system? No. There is no software required. Can patients schedule multiple visits? Yes. Who pays for services? Patients pay BrightOak directly. Can we move to another partnership level later? Yes, many clinics begin as Referral Partners and choose to expand over time.

Full Partnership allows a fertility clinic to make BrightOak’s in-home injection support part of the patient experience instead of simply referring patients to BrightOak as an outside resource. The clinic controls how the service is offered and what it charges its patients. BrightOak provides the in-home injection-support service at a predetermined flat partner rate per completed visit. Best For: Practices that want to offer in-home injection support as part of their patient experience, control patient pricing, incorporate support into treatment or concierge packages, and have a dedicated BrightOak partnership contact. You focus on their treatment. We’ll help support what happens after they leave your clinic. Clinic Benefits: • You Set Your Own Patient Pricing: Your clinic determines what it wants to charge patients for BrightOak injection support. BrightOak charges the clinic a predetermined flat partner rate for each completed visit. • Create an Additional Revenue Opportunity: Clinics may price the service above their BrightOak partner rate or incorporate injection support into treatment, concierge, IVF-cycle, or premium patient packages. • Expand Your Patient Services Without Building an In-Home Nursing Program: Give patients access to professional in-home injection support without the clinic needing to recruit, schedule, and manage an additional in-home nursing team. • Take Injection Coordination Off Your Team’s Plate: BrightOak coordinates the injection-support visit and nurse coverage so the clinic does not have to manage the logistics of sending a nurse to the patient’s home. • Keep the Experience Connected to Your Clinic: Instead of handing patients an outside resource and asking them to figure out the next step themselves, the clinic can offer BrightOak injection support as part of its patient experience. • Offer a Solution When Patients Need Help: When a patient says “I don’t have anyone who can give me this injection,” the clinic has an additional support option it can offer. Patient Benefits: • Convenient in-home fertility injection support from a registered nurse • Less need to travel back to the clinic solely for injection assistance • Support when a spouse, partner, friend, or family member cannot administer an injection • An additional layer of support during stressful treatment days • Access to injection support through a service offered by their fertility clinic • A more seamless transition from clinic care to at-home treatment Full Partnership Workflow: 1. Clinic Offers BrightOak: The clinic offers in-home injection support to an appropriate patient. 2. Clinic Sets the Patient Price: The clinic determines what it charges the patient or incorporates the service into an existing patient package. 3. Injection Support Is Requested: The clinic uses its dedicated BrightOak workflow/link to initiate the request. 4. BrightOak Coordinates the Visit: BrightOak manages nurse coordination and visit logistics. 5. BrightOak RN Provides the Visit: A BrightOak registered nurse provides the requested in-home fertility injection support according to the applicable clinic/provider orders and BrightOak policies. 6. Clinic Is Billed the Partner Rate: BrightOak charges the clinic the predetermined flat partner rate for the completed visit. Pricing — Your Patients. Your Pricing. One Flat BrightOak Partner Rate. • Clinic determines patient price: The clinic decides what it wants to charge the patient for the service. • BrightOak partner rate: BrightOak charges the clinic its agreed flat partner rate for each completed visit. • Clinic controls the difference: If the clinic charges more than its BrightOak partner rate, the difference remains with the clinic. The clinic may also choose to bundle the service into a larger treatment or concierge package. What’s Included: Dedicated BrightOak Account Manager, Dedicated Clinic Contact, Dedicated Clinic Workflow/Link, Clinic-Specific QR Code, Co-Branded Patient Materials, Referral Cards, Digital Referral Links, Referral Tracking, Appointment Summaries, Custom Patient Education Resources, Priority Support from BrightOak, Visit Documentation (based on clinic preference), Priority Scheduling (when available), Preferred Nurse Assignment (when possible), Expanded Education Resources, Early Access to New Services, Event & Webinar Invitations, Quarterly Relationship Check-ins, and Ongoing Partnership Support. Dedicated Account Manager: Every Full Partnership clinic is assigned a BrightOak Account Manager who serves as the primary point of contact for partnership support, answering questions, providing updated marketing materials, reviewing partnership performance, assisting with referrals, and coordinating special requests. Referral Tracking: BrightOak automatically tracks referrals originating from your clinic. Reports may include number of patients referred, services provided, appointment completion rates, patient satisfaction, and most frequently requested services. Documentation: Every clinic has different documentation preferences. Options include documentation after every visit, documentation upon request, or no routine documentation. Preferences can be updated at any time. Co-Branded Marketing: Full Partnership clinics receive professionally designed marketing materials customized for their practice, including referral cards, patient brochures, QR codes, waiting room flyers, digital graphics, website copy, and email templates. FAQ: Do we need to schedule appointments? No, BrightOak coordinates the visit. Can we choose what to charge patients? Yes, the clinic sets the patient price. Can we bundle BrightOak services into our treatment packages? Yes. Can we customize our referral materials? Yes. What if our needs change? Your partnership can grow with your practice.

Every fertility clinic operates differently. Some practices prefer patients to pay BrightOak directly. Others prefer to include additional services within treatment packages or bill patients separately. Rather than requiring every clinic to follow the same financial model, BrightOak offers flexible billing options that allow your practice to choose the solution that best fits your workflow, business model, and patient experience.

This is the simplest and most common billing model. After being referred by your clinic, the patient schedules directly with BrightOak and pays BrightOak for the services they receive. How It Works: Clinic introduces BrightOak → Patient schedules appointment → BrightOak confirms appointment → BrightOak assigns nurse → Nurse provides service → Patient pays BrightOak → BrightOak manages follow-up. Benefits for Your Clinic: No financial responsibility, no invoicing, no billing administration, no scheduling, no staffing, no additional software, and patients receive professional support. Best For: Referral Partners, clinics wanting the simplest workflow, and practices wanting to offer additional patient support without financial commitment.

Clinic Partner Pricing provides additional flexibility for practices wanting greater control over how BrightOak services are incorporated into the patient experience. BrightOak invoices the clinic using agreed-upon partner pricing. Your Clinic May Choose To: Include BrightOak services within treatment packages, offer services as an optional patient service, bill patients separately, include services within concierge programs, or provide services as an added patient benefit. Example Partner Pricing (Illustrative only): • Standard Injection Visit: $125 • After-Hours Injection: $175 • Trigger Shot Support: $225 • Medication Education Visit: $100 • Virtual Education Appointment: $60 • Weekend/Holiday Visits: Custom • Extended Travel: Custom Example Financial Scenario (for illustration only): BrightOak Partner Price: $125 → Example Clinic Charge: $175 → Illustrative Difference: $50. This example does not account for any clinic expenses or overhead and is not intended to represent guaranteed revenue or profit.

Some organizations require a unique billing structure. BrightOak can develop customized agreements based on patient volume, number of locations, requested services, existing workflows, and practice preferences. This allows larger organizations or concierge practices to develop a partnership model that aligns with their operational goals. What BrightOak Handles: Regardless of the billing model selected, BrightOak continues managing patient scheduling, nurse assignments, appointment reminders, patient communication, customer support, billing administration, documentation, follow-up, and quality assurance. The billing model changes who receives the invoice—not who manages the service. Transparent Pricing: BrightOak believes in clear, transparent pricing. Partner pricing is discussed before services begin and is outlined within each clinic's partnership agreement. There are no hidden fees or unexpected charges. If pricing changes are ever necessary, BrightOak will communicate those updates in advance. FAQ: Can we change our billing model later? Yes. Can we use different billing models for different services? Yes. Do patients always know they are working with BrightOak? Yes, BrightOak is committed to transparency. Can we request customized pricing? Absolutely. Are there setup fees? No standard setup fee is required.

At BrightOak, we understand that fertility treatment is about more than medications and procedures. It's about helping patients feel supported, confident, and cared for throughout one of the most emotional journeys of their lives. Our partnerships are designed to strengthen the exceptional care your clinic already provides—not replace it. When your patients leave your office, BrightOak helps continue that experience by providing compassionate fertility nursing support in the comfort of their home.

There are many healthcare companies that provide services. BrightOak was built specifically for fertility patients. Everything we do—from our nurses to our educational resources—is designed around the unique needs of individuals and families navigating fertility treatment. We understand that this journey isn't just clinical. It's deeply personal. We Don't Replace Your Team: One of the biggest misconceptions about BrightOak is that we replace clinic nurses. We don't. Your physicians, nurses, coordinators, and clinical staff remain at the center of every patient's care. BrightOak simply extends that care beyond the clinic. We Don't Create More Work: Healthcare professionals already manage countless responsibilities every day. That's why BrightOak was intentionally designed to remove work instead of adding it. Your team does not need to learn new software, schedule appointments, coordinate nurses, process payments, manage billing, track referrals manually, or provide ongoing appointment reminders. We Help Patients Feel Confident: Many fertility patients leave their appointments excited—but also overwhelmed. BrightOak helps answer those questions by providing professional nursing support, education, and reassurance within the scope of our services. We Help Reduce Stress: The fertility journey can be emotionally exhausting. While BrightOak cannot remove the challenges of infertility, we can help reduce some of the stress that comes with managing treatment at home. We Help Support Your Nursing Team: By providing professional home-based fertility nursing support, BrightOak helps reinforce the education already provided by your team while extending that support beyond clinic hours.

BrightOak is committed to maintaining the highest standards of professionalism and patient care. Our commitment includes professional registered nurses, fertility-focused education, compassionate patient interactions, respect for clinic treatment plans, clear communication, and ongoing quality improvement. Every patient interaction reflects our commitment to excellence. The BrightOak Promise: When your clinic partners with BrightOak, you can expect professional fertility-trained registered nurses, compassionate patient support, simple referral processes, flexible partnership options, transparent communication, reliable scheduling, high-quality patient education, respect for your clinic's workflow, and a partnership designed to make your job easier—not harder.

"BrightOak was never created to compete with fertility clinics. It was created because I saw firsthand that patients often need someone after they leave the office. As both a Registered Nurse and someone who has personally experienced infertility, I understand how overwhelming this journey can be. My hope is that every partnership we build allows more patients to feel cared for, encouraged, and supported during one of the most important seasons of their lives. We are honored to serve alongside your team." — Britani Dickinson, RN, Founder, BrightOak

What is BrightOak? BrightOak is a fertility-focused nursing and patient support company that provides professional in-home fertility injection support, medication education, and patient guidance. Our services are designed to complement the care provided by fertility clinics while extending support beyond the clinic setting. Does BrightOak replace our nursing staff? No. BrightOak is designed to support your existing team, not replace it. Your physicians and nurses remain responsible for all medical care, treatment plans, and clinical decision-making. Is BrightOak affiliated with our clinic? BrightOak operates as an independent partner working alongside your clinic. Patients understand that BrightOak is providing nursing support in collaboration with your fertility clinic. Is there a cost to become a partner? Referral Partner is completely free. Full Partnership offers a flat partner rate per completed visit with flexible patient pricing controlled by the clinic. Are we required to sign a long-term contract? Partnership agreements are discussed during onboarding. Our goal is to build long-term relationships through excellent service—not complicated contracts.

How do we refer patients? Referrals can be made by providing a referral card, sharing a QR code, giving the patient a referral link, having the patient contact BrightOak directly, or contacting BrightOak on the patient's behalf. How much work is required from our staff? Very little. Most clinics simply introduce BrightOak to the patient. BrightOak manages everything else. Can patients refer themselves? Yes. Patients may contact BrightOak directly. If they were referred by your clinic, that referral can be associated with your partnership for reporting purposes. Can patients schedule multiple visits? Absolutely. Many patients utilize BrightOak throughout several stages of fertility treatment.

Who schedules appointments? BrightOak. Our team coordinates directly with the patient. Who assigns nurses? BrightOak. Appointments are matched with qualified registered nurses based on availability, location, and the requested service. Can patients request a specific nurse? When possible, BrightOak will make every effort to accommodate patient requests. Do clinics need to coordinate schedules? No. BrightOak manages appointment scheduling from start to finish. Can appointments be scheduled after business hours? Yes. After-hours services are available in supported areas based on nurse availability.

Are BrightOak nurses registered nurses? Yes. All clinical services are provided by licensed registered nurses. Are nurses trained in fertility care? Yes. BrightOak nurses receive fertility-specific education and training related to the services they provide. Are nurses insured? Yes. BrightOak maintains professional liability insurance for its nursing services. Can nurses answer medical questions? Nurses provide education within their scope of practice. Questions regarding treatment plans, medication changes, or clinical decisions are referred back to the patient's fertility clinic. Can nurses change medication instructions? No. All treatment decisions remain under the direction of the fertility clinic.

Will we receive documentation? Documentation can be shared according to your clinic's preferences. Options include after every visit, upon request, or no routine documentation. Can documentation preferences change? Yes. Documentation preferences may be updated at any time.

Who pays for BrightOak services? This depends on the billing model selected: Patient Pays BrightOak, Clinic Partner Pricing, or Customized Billing Agreement. Can our clinic choose how services are billed? Yes. Each clinic selects the billing model that best fits its workflow and patient experience. Can we include BrightOak services in our treatment packages? Yes. Many clinics choose to incorporate BrightOak services into premium or concierge care programs. Does BrightOak bill insurance? BrightOak's billing model will be discussed during the onboarding process and may vary based on the services provided and future program offerings.

Who communicates with the patient? BrightOak manages communication related to the services we provide, including scheduling, appointment reminders, arrival updates, and follow-up communication. Will our clinic stay informed? Yes. Communication and documentation preferences are established during onboarding. Do we receive marketing materials? Yes. Depending on your partnership level, materials may include referral cards, patient brochures, QR codes, waiting room flyers, digital resources, and co-branded materials. Can marketing materials include our logo? Yes. Co-branded materials are available for Full Partnership practices.

Can we receive reports? Yes. Depending on your partnership level, reports may include referral activity, appointment summaries, services provided, patient utilization, and patient satisfaction trends. How often are reports provided? Report frequency is determined by your partnership level and preferences. Can we upgrade our partnership later? Absolutely. Many clinics begin as Referral Partners and expand their partnership as their relationship with BrightOak grows. Can we customize our partnership? Yes. Full Partnership relationships are specifically designed to be customized around your practice's goals and patient experience. What if our clinic has multiple locations? BrightOak can support multi-location organizations through a Full Partnership. What makes BrightOak different? BrightOak combines fertility-focused nursing expertise with compassionate patient support, flexible partnership options, and an operational model designed to reduce work—not create it.

Getting started with BrightOak is simple. Here's what to expect: Step 1: Discovery Call We'll schedule a brief call to understand your clinic's needs, workflow, and patient population. This is an opportunity to ask questions and learn which partnership level is right for your practice. Step 2: Agreement Once you've chosen your partnership level, we'll finalize the partnership agreement. This includes billing preferences, documentation preferences, and communication protocols. Step 3: Referral Kit BrightOak provides your clinic with a complete referral kit, including referral cards, QR codes, digital links, patient brochures, and staff talking points. For Full Partnership clinics, materials are co-branded with your clinic's logo. Step 4: Launch Your partnership goes live. Your staff introduces BrightOak to patients, and BrightOak manages everything else. Step 5: First Patient Your first patient schedules with BrightOak. We coordinate the appointment, assign a nurse, provide care, and document the visit according to your preferences. Step 6: Ongoing Partnership BrightOak continues supporting your patients throughout their fertility journeys. For Full Partnership clinics, you'll receive regular reports and ongoing partnership support.

Every fertility clinic is unique. If your question wasn't answered here, we'd love to talk with you. Our team is happy to schedule a discovery call to discuss your workflow, patient needs, and partnership goals. Together, we can build a partnership that supports your patients while making life easier for your team.

Britani Dickinson, RN Founder, BrightOak Email: britani@brightoak-fertility.com Website: brightoak-fertility.com Your clinic. Your patients. Better together.